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SATO GLOBAL WARRANTY PROGRAMME ONLINE USER AGREEMENT
Please
read this SATO Global Warranty Programme Online User
Agreement set out below which includes disclaimers of
liability and other important general matters.
By
selecting the "I agree" button, I acknowledge
that I have read the SATO Global Warranty Programme
Online User Agreement and I agree unconditionally to
be bound by the terms and conditions of the SATO
Global Warranty Programme Online User Agreement prevailing
from time to time.
The
Global Warranty Programme is applicable when the place
of purchase is different from place of installation
and the purchase date is less than one year. If the
place of purchase and place of installation are similar,
local warranty conditions apply. Should you be unclear
about the warranty status of your printers, please contact
SATO in the country which you have purchased from. (Refer
to SATO Group Network)
| 1.
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SATO
warrants that when purchased from SATO or through
an authorized SATO distributor or reseller; this
printer, its components, and accessories are in
good working order and free from defects in workmanship
and materials. |
| 2.
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The
warranty period for Printers (excluding the
print head, platen roller, and cutter assembly)
is one (1) year from the purchase date. Warranties
applicable to products commence on the date as stated
on the sales invoice provided by the reseller. Commencement
dates of warranties applicable to other sovereignties
may be found in their relative literature. |
| 3.
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The
warranty period for Spare Parts (excluding
print heads, platen rollers, and cutter assemblies)
is one (1) year from the date of purchase. |
| 4.
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The
warranty period for the Print Heads and Platen
Rollers* is:
Thermal Transfer Applications: one (1) year or
30km (1,200,000 linear print inches),
whichever comes first.
Direct Thermal Applications: one (1) year or 15km
(600,000 linear print inches),
whichever comes first.
*Print
heads for the M-5900RVe and M-8459Se series printers
are exempted, which have a warranty period of one
(1) year or 50km (2,000,000 linear inches), whichever
comes first.
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| 5.
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The
warranty period for SATO Cutters is one (1)
year from the date of purchase or the following
number of cuts:
• SATO Standard Guillotine Cutter: 300,000 cuts, whichever comes first.
• SATO Heavy Duty Rotary (HD) Cutter:
500,000 cuts, whichever comes first.
• SATO XL4xxe Integrated Cutter: 1,000,000 cuts, whichever comes first. |
| 6. |
In
case repairs, parts replacements or some other services
are requested under the warranties provided herein
within the warranty period, the additional warranty
period of 90 days for the repaired or replaced parts
is to be given from the date of such repairs or
replacements. |
| 7.
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Any printer modifications, improper use or maintenance by unauthorized and/or non-certified service companies will deem the warranty void. Improper use includes, but is
not limited to, the use of consumables or any thermal
carbon ribbon which are not manufactured or authorized
by SATO. Physical damage to the print head, platen
roller, or cutter other in addition to that specified
above will also void the warranty. |
| 8.
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Warranty
service may be obtained by returning the printer
to any one of the SATO Global Network Companies
as listed below. The warranty bearer must prepay all shipping
charges to the address of one of those listed companies
and assume all risk of loss or damage during transit.
Proof of purchase verifying the purchase date, or
the original warranty registration, must be included
with the printer. |
| 9.
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The
warranty bearer will be notified prior to any chargeable repair
activity should the warranty be considered void by SATO. |
| 10.
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The
SATO Global Warranty is valid in all countries of
the world with the exception of Japan. The services
under this common warranty, unlike local warranties
to be given separately by each SATO group company,
are to be provided by any SATO group companies,
regardless of the place of purchase. |
| 11.
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The
foregoing warranties are the only warranties provided
by SATO in connection with the products covered.
All other warranties, whether expressed or implied,
are not valid; including without limitation, implied
warranties of merchantability and fitness for a
particular application. |
| 12.
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SATO
shall not be liable for any incidental or consequential
damages, loss, or expense arising from printer use
or failure to operate. And in no event shall SATO
be liable for any damages exceeding the printer
purchase price. |
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