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SUPPORT FAQ - Printing

 
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GENERAL LABEL DESIGN INSTALLATION DATABASE PRINTING
 


1. How should I speed up printing to network shared printer?
2. When I try to install GalleryDriver for my thermal transfer printer a dialog box tells me that it has not passed Windows Logo testing. What should I do? Is it safe to install GalleryDriver anyway?
3. Excel crashes when I try to change label layout (margins, size).
4. When I remove GalleryDrivers for particular printer from my Windows 2000 system and install the original driver of the manufacturer, dialog boxes from GalleryDriver are still present. Or new version of GalleryDrivers did not overwrite the previous one.
5. When I try to use GalleryDrivers to print barcodes using barcode fonts from different applications on Asian Windows platforms (Japanese, Chinese) the barcodes are not printed. The barcode content is instead printed as plain text.
6. Why is my printer not accessible from Label Gallery software? It is listed in Printers dialog box in Control Panel.
7. I have upgraded to Label Gallery version 1.5 and printer's built-in cutter does not cut any more
8. Why I cannot extend the print length to a maximum of 9999 dots?
9. The images print corrupted or TrueType fonts print blurred.
10. Why does my variable barcode field turn into "Orange" color and not able to print out?
11. More users will use Label Gallery Driver on the same computer. When I change the default settings of the printer driver for one user, the settings are not applied to other users. Is there a solution to define default settings for all users on the PC?
12. The printout from DR308e is out of position even when the label size has been set.
13. What if Label Gallery 3 template link to Excel file and it prompt "End of Table Reached" on Windows 8 32 bits/64 bits System?

 
1) How should I speed up printing to network shared printer?
When printing to a printer that is connected to a remote computer in your LAN, delayed printing can occur. It can take a very long time from starting print job on your computer to label actually leaving printer on the other side of the network. The network infrastructure (cabling and network equipment) is usually not the problem here. You should change the approach you are using when connecting to network shared printers.

There are two methods used in using network shared printers. The first one is to use the printer driver directly from the computer that is sharing its printer. This method is the most intuitive one as Windows automatically installs the drivers from remote computer, when you double-click the network shared printer. Please note that this method is the slowest.

SOLUTION
To speed up your network printing, install the printer driver for network shared printer on your own computer. Act as the printer is connected to your computer on parallel port LPT1 and install the driver locally; open Printers from Settings on Start Menu and select Add Printers. When printer driver is successfully installed open the Properties page in the printer driver and go to Details tab. Here you should change the port which the printer is using from LPT1, to local port. Click Add Port button, select Local port and and type in the network path to the printer (i.e. \\server_name\shared_printer_name).

The same procedure can be used for real network printers, connected directly to your LAN, that are not shared on a remote computer, but have their own network interface.
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2) When I try to install GalleryDrivers for my thermal transfer printer a dialog box tells me that it has not passed Windows Logo testing. What should I do? Is it safe to install GalleryDriver anyway?
When you are installing GalleryDriver manually from Printers dialog box in Control Panel, Windows XP prompt you with the following message:
"This driver is not digitally signed!"

This is a standard Windows warning message when you try to install a device driver that is not digitally signed by Microsoft. It does not appear only with GalleryDrivers, but also with drivers from other manufacturers and other equipment.

GalleryDrivers are Windows compliant software and can be used with any 32-bit Windows operating system, including latest Windows XP. It is safe to continue with the installation of GalleryDrivers in spite of the fact they do not have Windows Logo.

The best solution to disable appearance of this warning message is to use Printer Installation Wizard that is shipped with GalleryDrivers. It is used when you install GalleryDriver from Label Gallery CD-ROM and also when you download GalleryDriver installation from website.

For more information about the installation of printer drivers please refer to our eHelp on topic How to install GalleryDrivers.
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3) Excel crashes when I try to change label layout (margins, size).
When using GalleryDrivers with your thermal transfer printer with MS Excel and you try to change the layout of the label (margins, paper size) the MS Excel crashes in most cases. Microsoft confirmed this is a problem in MS Excel, please refer to Microsoft's knowledge base article Q211464 for more information. MS Excel is not capable of handling drivers that do not have any paper format defined other than custom size. GalleryDrivers have only custom size available by default, but you can manually define other label formats (stocks) at any time.

WORKAROUND
Create one additional paper format in GalleryDriver (stock) and MS Excel will work fine even if this additional format is not selected. To do that open Start.Settings. Printers, select your printer, right click its icon and select Properties. Go to Stocks tab and define a new stock.
SOLUTION
Upgrade to latest GalleryDrivers.
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4) When I remove GalleryDrivers for a particular printer from my Windows 2000 system and install the original driver of the manufacturer, dialog boxes from GalleryDriver are still present. Or new version of GalleryDrivers did not overwrite the previous one.
A problem can occur when installing printer drivers from different manufacturers on the same computer. It creates confusion when printer drivers from different developers have the same printer names.

The problem originates in the way Windows 2000 uses the registry to install printers. It checks the registry for any references of previous printer driver install and compares it to the printer driver you want to install. If the printer names are the same, then the wizard will ask whether the driver should be replaced or you want to use already installed driver.

If you choose to replace the driver, Windows only replaces the driver files but does not change the possibly incorrect references for these files in the system registry. What this means is that you can end up with a driver that supposedly uses the new files when in fact it will use the old driver files.
 
Recommended Solution
You did not properly remove the old printer drivers. It is not enough simply to select the printer in Printers dialog box and then press Delete key. This is especially true if printer drivers were in use minutes before you decided to remove the driver. To completely remove printer drivers, follow these steps:
1. Open Printers dialog box from Control Panel.
2. Select Server Properties from File menu.
3. Go to Drivers tab and select the printer driver you want to remove.
4. Click Remove button.
5. If the printer driver is in use, Windows will not be able to remove it. In this case, restart your computer and try again.
6. You can use the same utility to update the existing version of GalleryDrivers to the newer version. Click Update button, then point to the location of new GalleryDrivers.
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5) When I try to use GalleryDrivers to print barcodes using barcode fonts from different applications on Asian Windows platforms (Japanese, Chinese) the barcodes are not printed. The barcode content is instead printed as plain text.
The problem seems to originate in Windows operating system itself. By default, the proper code page is not selected and this causes wrong bar code printout. You have to manually choose the appropriate code page when printing labels.

This is easy to achieve in WordPad (simplified version of MS Word that is part of Windows installation). After selecting the proper GalleryDriver (so that internal barcodes become available to the WordPad), marking the barcode data and setting it into proper barcode font, you have to select the proper setting for code page. This property can be set in a combo box just next to the combo box for selecting font size.

If GalleryDriver is selected, then this combo box has an empty value by default. You have to set some value to this box. It should not be empty. Choose the appropriate value from the list.

The same problem applies to MS Word. There seems not to be any functionality to change the code page in Word. But there is a workaround to print the barcode properly.

1. Create a new Word document and connect it with SATO printer, so internal printer fonts become available.
2. Type in the barcode data and set it to proper internal barcode font.
3. Save the document.
4. This step is vital. Close this document and also Close Word application.
5. Start Word once again and load the previously created document.
6. The internal barcode should now be printed as requested. When Word re-starts it will refresh driver-related information and enable printing of internal barcode fonts.
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6) Why is my printer not accessible from Label Gallery software? It is listed in Printers dialog box in Control Panel.
Label Gallery software queries all installed printer drivers at start-up. Based on the printer response the printer can either be used in Label Gallery or banned and put on the "black list". Printer checking technique has been introduced in version 1.2 and renders faulty printer drivers unavailable.

The black list contains all affected printer drivers on your system that are not Windows compliant drivers, not properly installed, unavailable (possible case with disconnected network printers) etc. If the driver is not accessible or not behaving properly, Label Gallery Plus will ignore it and refuse to use it. This action prevents programme errors originating in the faulty printer drivers. Previously, when errors because of such drivers would appear, Label Gallery software was the cause of the error from user's point of view.

All affected printer drivers are stored in a XPRINT.INF file on your computer in Label Gallery's Bin\System folder. The default location is C:\Program Files\SATO\Label Gallery\Bin\System.

If you believe that your printer driver was mistakenly put on the black list, you can remove it from the list. Open Preferences dialog box from Options menu and go to Startup tab. Then select the printer driver and click the Remove button.

If you want to disable the validation process, disable Check Printers on Startup option. If you want Label Gallery Plus to re-run its driver tests, enable this option, then remove all drivers currently in the black list, close the application then run it again. Label Gallery Plus will check all installed printer drivers from the beginning.

The most common sources of false alarms are:

1. Improper or unfinished installation of the printer driver. Remove the printer driver from the system, reboot the computer and then reinstall the driver.
2. Unavailable network printer
If you are using print shared on some network computer and the computer is off; the printer driver will not be available. The solution would be to install the local printer driver for this printer and then change its port from LPT1 to Local port in the form \\SERVER\SHARE. For more information refer to the FAQ topic How should I speed up printing to network shared printer?
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7) I have upgraded to Label Gallery version 1.5 and printer's built-in cutter does not cut any more.
Label Gallery software 1.5 handles cutter control differently from the older versions. In Label Gallery previous to 1.5 the cutter was controlled in the properties of the GalleryDriver. The cutter can be enabled after the whole stream of labels are printed or after some specified quantity of labels. Now the cutter control has been moved directly into Label Gallery software. It is accessible in Batch printing tab of Label Setup dialog box and offers more control over cutter functionality.
There is a whole new concept of "batch printing". You can control in detail what "batch of labels" represents in your case and you have more versatility while defining the batch.

The batch can be:

• a whole print job (the same functionality as in pre-1.5 versions),
• can contain a fixed pre-defined number of labels (same as pre-1.5 versions),
• can be based on a change of some variable (or database value),
• can be based on variable quantity and
• at the same time can comply to the additional condition

Each batch can be accompanied with an action that is executed when the batch is identified. One of the available actions is cutter control. This is the place where the cutter properties can be set.

The GalleryDriver still contains the cutter controls, but they become obsolete when printing from Label Gallery software. Label Gallery Plus now controls the driver directly. The cutter controls from the GalleryDriver should be used only when printing label from non-Label Gallery software.

Backward compatibility has been taken care of. When you open the label, created in pre-1.5 versions, Label Gallery will correctly adjust the settings in the Batch printing tab.

The batch functionality in Label Gallery version 1.5 demands the GalleryDrivers version 3.6.13 or higher to be used.
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8) Why I cannot extend the print length to a maximum of 9999 dots?
When printing to a printer the image is cut off.

SOLUTION
What you should do is to go to the printing preferences in the driver. At the printer memory tab and under the Internal Memory Type, please set to “Not Used” instead of “Overlay”.
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9) The images print is corrupted or TrueType fonts print blurred.
Sometimes you can see your labels printed corrupted: 

- The images can print without sharp edges, the filled areas are not consistent with black color.
- Blurring or small dots can occur around the edges of truetype fonts.
Solution (for images)
Thermal printers can print images in black and white (B&W) mode. If you use color or grayscale images on your label, Label Gallery will convert them in B&W before they can be printed. The process is called dithering. During the dithering process all colors and shades of grey in the picture are converted to black and white dots, creating the illusion of new colors and shades by varying the pattern of dots.
The default dithering mode might not be the correct one for your images. You can select among different dithering modes or disable it completely. To change the dithering mode, do the following:
1. Open your label file
2. Select Printer Settings from the File menu. The window with the printer settings will open.
3. Go to the Dithering tab.
4. Change the Dithering type option to suit your needs. Look at the preview on the right side how you can expect the selected type to be applied on the label. Disabling the dithering usually yields the best results.

Another option you have is to originally use B&W images, not color or grayscale images. The color format of the images can be easily changed with graphic software like Microsoft Paint or similar.

Solution (for TrueType fonts)
When you design a label with text objects formatted in the TrueType fonts, Label Gallery converts such objects as images. TrueType fonts are not available internally in the printer, so they are printed as images. The conversion process to images relies also on the Windows graphic settings.

Recent Windows operating systems include support for smoothing of screen font edges. In some cases enabling this option can have impact on the quality of label printing. If you observe unsharp edges of printed truetype fonts or dots printed next to the font outline, the font-smoothing feature might affect you.

To disable the font smoothing, do the following:
1. Open Display from Control Panel.
2. Go to Appearance tab.
3. Click on the Effects button.
4. Disable the option Use the following method to smooth edges of screen fonts.
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10) Why does my variable barcode field turn into "Orange" color and not able to print out?
Sometimes, after changing ratio or barcode type of a variable barcode field, the auto preview barcode image's color changes to “Orange” color. Subsequently, the barcode field is not able to be printed out.

Solution: Download the patch, then copy and overwrite the lgeasy2.exe file with the existing file which can be found in this folder normally:

C:\Program Files\SATO\Gallery Easy 2\Bin

*Applies to Label Gallery 2.1 Easy (Build 952) versions and older
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11) More users will use Label Gallery Driver on the same computer. When I change the default settings of the printer driver for one user, the settings are not applied to other users. Is there a solution to define default settings for all users on the PC?
The same PC is used for different operators and they should have the same printer settings when printing from their software package. You define default settings in the printer driver for one user on the computer. When you switch from one user to the other on the same PC, the applied settings are not the one you have set up.

Windows printer drivers store the settings for users individually. Normally you would change the printer settings following this procedure:

Open Start > Settings > Printers & Faxes
Right click printer, select Printing Preferences
Change the settings
However, this approach will change the default printer settings for the current user only.

SOLUTION 1
To change the default settings for all users, do the following:
1. Open Start > Settings > Printers & Faxes
2. Right click printer, select Properties
3. Go to Advanced tab
4. Click Printing Defaults button
5. Change the settings

SOLUTION 2
When printing labels from Label Gallery software, each label stores the default printer settings. You do not have to define the default printer settings in the driver, because they are already set in the label.
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12) The printout from DR308e is out of position even when the label size has been set.
SOLUTION
Download the driver version 4.6.07 and install DR308e printer driver
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13) What if Label Gallery 3 template link to Excel file for printing, it prompt "End of Table Reached" on Windows 8 32/64 bits System?
SOLUTION
Download the beta version of "EPDS5.dll" file to replace the curent file in "C:\Program Files (x86)\Common Files\EuroPlus Shared\" folder. Click here for download.
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