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SUPPORT FAQ - General

 
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 GENERAL  LABEL DESIGN INSTALLATION DATABASE PRINTING
 


1. Does Label Gallery software run on Windows 7 operating system?
2. Does Label Gallery software run on Windows Vista operating system?
3. Does Label Gallery software run on Windows XP operating system?
4. I have Windows XP Professional x64 Edition. Can I print labels with Label Gallery software?
5. Is there support for Unicode data processing? I want to design multi-lingual label templates?
6. Can I use Label Gallery software with Windows 2000 Terminal Services or Citrix MetaFrame?
7. When I run Label Gallery software, it runs in demo mode even if I have activated it.
8. What is the difference between changing the printer settings from Label Gallery and changing the default printer properties in Control Panel?
9. I create a project (labels and forms) for my customer. However when I copy the files to customer's computer, the files used in the project (databases, images...) cannot be found and nothing works.
10. Label Gallery does not start. I use a proxy server.
11. The time on the label or in the log file is incorrect.
12. What are the settings to allow the data in the edit field box to automatically submit the data for printing without requiring the user to click the "submit" button?
13. Label Gallery runs in demo mode after installing Windows XP Service Pack 2 and updating the Aladdin hardware key device driver on Windows Update website?
14. I have trouble running the client for Label Gallery TruePro Network. My pc screen shows that there is no license available or Label Gallery system databases cannot be accessed.
15. GalleryWatch does not work in service mode. The triggers do not run.
16. I have multi-lingual label designed. When I open it and modify some label or printer settings, a series of question marks appear as content for the elements instead of the multi-lingual text.
17. Can I run Label Gallery 3 and Label Gallery 2 on the same computer?
18. I have Label Gallery 2 installed. How do I upgrade to Label Gallery 3?
19. GalleryWatch does not process the JOB trigger file, when you set a trigger to delete the file. The error message is "Error processing job file - Error opening job file"
20. I have a multi-user license for Label Gallery TruePro Network. Is it possible to obtain a backup license for situation if my license server becomes offline?
21. I want to import my labels from SegSoft Dynamic to Label Gallery 3. After the import, the result is very different from the original.
22. Label Gallery 3.1 cannot run. The error message is "DLL file modified. Application closed!"

 
1) Does Label Gallery software run on Windows 7 operating system?
Label Gallery 3.2.2 has obtained “Compatible with Windows 7” logo certifications.
The "Compatible with Windows 7" Logo means Label Gallery has met Microsoft testing requirements for compatibility with 32-bit and 64-bit Windows 7.

Label Gallery 3 is listed in the Windows 7 Compatibility Center as application certified for Windows 7.
Our printer drivers (version 4.6.30 and above) have also been certified for Windows 7.
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2) Does Label Gallery software run on Windows Vista operating system?
Windows Vista is available in the market and questions arise whether or not Label Gallery software runs on this new Windows OS version. The greater number of Label Gallery users were expected to move to Vista when the consumer version of the operating system was released on January 30, 2007.

While in general, application compatibility is still an issue for Vista, we can assure the existing Label Gallery v2 users that their copy of Label Gallery software will run on Vista. Still, there might be some time lag in Vista adaptation as users wait for other applications to catch up with the new operating system. There may be some graphical inconsistencies in the Label Gallery software version 2 with the Vista OS. However there is no limitation in the operation of the software.

Label Gallery version 3 is fully compatible with Vista.

Label Gallery v3 has successfully completed certification testing for the Microsoft 'Certified for Windows Vista' logo program. Label Gallery 3 is listed in the list of applications certified for Windows Vista.

All functionality and program options are available in the same way as with all other distributions of the Windows operating system.

Microsoft has certified Label Gallery with the "Designed for Windows XP" logo, indicating assurance of reliability and compliance of operations in the Windows XP. As a result, the existing Label Gallery software also runs on Vista.
For users of Label Gallery 3: Label Gallery software version 3 runs on Vista. If you have troubles identifying your Label Gallery hardware key, make sure to download and use the latest device drivers for the hardware key.
For users of Label Gallery 2: Label Gallery software version 2 runs on Vista. If you have troubles identifying your Label Gallery hardware key, make sure to download and use the latest device drivers for the hardware key. Naturally, the existing Label Gallery software version 2 does not utilize the new features introduced with Vista.
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3) Does Label Gallery software run on Windows XP operating system?
Label Gallery software can normally be used on Windows XP operating system. There is no limitation to the operations of the software. All functionality and programme options are available in the same way as with all other distributions of Windows operating system.

In terms of programme functionality and graphical outlook, Label Gallery software is Windows XP compatible from version 1.2 onwards.

You can run Label Gallery version 2 in Windows 95/98/ME/NT/2000/XP environments.

Label Gallery 3 runs in Windows Vista, XP, 2003 or 2000 environments.
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4) I have Windows XP Professional x64 edition. Can I print labels with Label Gallery software?
You can install and use Label Gallery software on 64-bit Windows operating systems. The functionality is not constrained in any way, so you can enjoy all features of the software. However, you need 64-bit GalleryDrivers to print the labels to your thermal printer. x64 Editions of Windows operating systems require that all system drivers be rewritten as 64-bit drivers, 32-bit drivers will not work.
SOLUTION
GalleryDrivers are available in 32-bit and 64-bit version. Download the latest GalleryDriver for your operating system from our web sites.
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5) Is there support for Unicode data processing? I want to design multi-lingual label templates.
Label Gallery software supports true Unicode data processing. Unicode is character-encoding standard that supports all languages. Unicode is the only standard available to achieve a true multi-lingual experience. Label Gallery can read data from any Unicode database and allow user to mix any language combination inside label elements.
The primary advantage of Unicode support is its ability to use text formatted in different languages on the same label. In addition, you can mix different languages within the same text element. It can contain Cyrillic, Arabic, Western, Chinese, Hebrew, Eastern European etc. characters at the same time.

All modern operating systems have Unicode support built-in. Label Gallery software supports Unicode processing on the following Windows operating systems: Windows Vista, Windows 2000, Windows XP and Windows 2003 server.

Multi-lingual label design is done in a straightforward way requiring no further action or knowledge. All you have to make sure is that you have the appropriate language support enabled in your operating system. That is, install Chinese keyboard support if you want to use Chinese characters on the label and Russian keyboard to use Cyrillic letters.

Internal data processing in Label Gallery software is all handled in Unicode-aware manner. The most obvious advantages of Unicode support are:
1. Prompted multilingual text elements
You can use different language formatting inside the same text element. Label Gallery software is able to recognize and print such fields correctly. If you change the input language on your keyboard, you are immediately able to enter the contents for the same element in an entirely different language.
2. Database multilingual fields
The Unicode database field can contain characters from different languages at the same time. You are no longer limited to using separate fields for separate languages.
3. Automatic handling of Unicode data
You can transfer the data from other Unicode-aware to Label Gallery software simply using Copy/Paste functionality. The characters are automatically identified as Unicode encoded data and are properly processed.

All modules in Label Gallery are Unicode aware applications. You can design Unicode labels with Label Gallery Plus or Label Gallery Easy, print the labels interactively using GalleryPrint or with printing application generated with GalleryForm. You can also print the labels automatically with middleware integration module GalleryWatch. You can manage Unicode databases with GalleryData.

Applies to Label Gallery version 3.0 and all editions.
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6) Can I use Label Gallery software with Windows 2000 Terminal Services or Citrix MetaFrame?
Label Gallery software can be used in multi-user terminal environment. However, there are some installation procedures to follow in order to successfully deploy Label Gallery software and GalleryDrivers for SATO thermal/transfer printers.

Select Label Gallery TruePro Edition with Network licensing in order to run Label Gallery in Terminal Services and Citrix Metaframe environment.
For detailed information how to set up the software components, please refer to the White Paper: Label Gallery Software used from Microsoft Windows Terminal Services and Citrix MetaFrame.

To view the White Paper you will need Adobe Reader.
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7) When I run Label Gallery software, it runs in demo mode even if I have activated it.
SOLUTION
Labeling Software Label is copy-protected with a Hardware Key (that has to be attached to parallel port or USB to function) or a Software Key. Please verify the followings:
1. Install the appropriate Label Gallery edition package from the installation CD
Select the appropriate Label Gallery edition from the CD. To find out which edition exactly you have purchased, refer to the invoice.
2. Please connect the hardware key properly
Verify that you have plug it into one of the available USB ports.
3. Identify hardware key with NiceDiag utility
Please run program ":\Updates\HardwareKey\NiceDiag.exe" from the Label Gallery's installation CD. It is also available for download. The program will auto-detect the type of the hardware key and report that info to you. If there is an error with driver for hardware key, you will be prompted NiceDiag utiliy can be download from this link.
4. If you are not sure about the Activation procedures, you can check out our eHelp for the step by step guide.
5. If the error still persists, please contact our support team.
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8) What is the difference between changing the printer settings from Label Gallery and changing the default printer properties in Control Panel?
Each label in Label Gallery is connected to the selected printer and then designed for this printer. Each printer has its own properties, such as resolution, ability to print internal fonts and internal barcodes, support for additional memory cards, etc. When designing label all these settings of the printer are taken into consideration.
When you create a brand new label, you first have to connect it with a specific printer driver. Label Gallery reads printer's default settings and uses them on the label. These settings are then stored inside the label file and read with every opening of the label. Even if you were to change the default settings for your printer in the meantime, previously designed and saved labels will preserve their settings from the time of creation.

Default settings can be set in printer preferences for every printer. All settings you change here will become default settings for this printer from now on and will be applied with every new label. However these default settings can be later modified from within Label Gallery and stored with individual label.

If you change the printer connected to the label with some other printer, as many settings from first printer as possible will be used with the second one. If the printers are mutually compatible (printer models from the same manufacturer tend to be compatible in some extent) chances are that many settings from the first printer will be successfully used with the second one. If some settings could not be transferred to the second printer the default ones will be used instead.

In summary, if you change the printer settings from within Label Gallery, these changes will reflect whenever you open the label at a later time and these changes will apply for this label only. If you change the printer settings from outside of Label Gallery (in Printer Properties dialog box), they will not be applied to already designed labels but will be considered when creating new label from scratch.
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9) I create a project (labels and forms) for my customer. However, when I copy the files to customer's computer, the files used in the project (databases, images etc) cannot be found and nothing works.
When you place an image to the label or create a connection to the database, Label Gallery and GalleryForm will remember the original location of these files. You could have copied the files to some other folder in the customer's computer and this is could be the reason for failure.
However, Label Gallery software does not query only the original location of the files, but has comprehensive check algorithm to search other locations as well. It is able to search for such files not only in the absolute folders (where the files originate from), but can check for them using relative paths.

This is how the searching for associated files is performed. There are four levels of search. If the file is not found in the current level, the next level is tried.
LEVEL1:
The defined folders are checked
Designed files with links to:

C:\Solution\Labels\label.lbl
C:\Solution\Forms\form.off
C:\Solution\Database\products.db
C:\Solution\Graphics\logo.bmp
LEVEL 2:
The folders of Label Gallery preferences are checked


These folders can be modified in the Directories tab of Label Gallery preferences - accessible from Preferences command in Tools menu).

C:\Documents and Settings\user\My Documents\My Labels\Labels\label.lbl
C:\Documents and Settings\user\My Documents\My Labels\Forms\form.off
C:\Documents and Settings\user\My Documents\My Labels\Database\products.db
C:\Documents and Settings\user\My Documents\My Labels\Graphics\logo.bmp
LEVEL 3:
The current folder is checked

The current folder is the one containing the opened label file .LBL.

E:\some-folder\label.lbl
E:\some-folder\form.off
E:\some-folder\products.db
E:\some-folder\logo.bmp
LEVEL 4:
The "labels, forms, database, graphics" structure is checked

D:\New folder\Project\Labels\label.lbl
D:\New folder\Project\Forms\form.off
D:\New folder\Project\Database\products.db
D:\New folder\Project\Graphics\logo.bmp
SOLUTION
To ensure that your solution for the customer will work independently from the folder to which you have copied the files, always use the folder structure from Level 4. When you start to work on a project which will be running on some other computer, follow these steps to create the proper folder structure.
1. Create a folder for your project. For example, "Project"
2. Create four sub-folders within the "Project". Name the sub-folders "Labels", "Forms", "Database" and "Graphics". It is important to use these folder names in English.
3. Create or copy the files in the appropriate folders: Labels to "Labels" folder, forms to "Forms" folder, database files must be stored in "Database" folder and images must be saved in "Graphics" folder.
4. This folder structure will ensure that the associated files are located in place regardless of the location of the master Project folder. The relative positions between files in these sub-folders will always remain the same, regardless of where "Project" folder is stored.
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10) Label Gallery does not start. I use a proxy server.
GalleryWatch is a middleware integration server that consists of two components. One is the client utility that you use to set up triggers and actions. The other is the actual server that does all the processing and initiates label printing. Both components communicate with each other over the TCP/IP protocol. The port number is 56421.
WORKAROUND
When using firewalls, make sure the firewall on your computer allows communication between both components. The client component must be able to connect to the server component using TCP/IP port 56421.
When using proxy servers, please make sure that the computer you are working on, can access the local IP address. In usual cases, you have to configure the proxy settings on the computer to be active for internet addresses, not local addresses. Look for the proxy settings here: Control Panel -> Internet Properties -> Connections tab -> LAN settings button -> Bypass proxy server for local addresses.

If the above suggestion does not help, click “Advanced” button and add your subnet block (e.g. 192.168.0.*) to the exceptions. See the section. Do not use the proxy server for addresses beginning with.
SOLUTION
Upgrade to Label Gallery software version 3.1.0.
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11) The time on the label or in the log file is incorrect.
Applies to: Label Gallery before version 1.6
In some cases, variable field with the current time has an improper value. The same can happen with the time of label printing in the log file. This error is connected only to the time fields, whereas support for date fields and date manipulation operate correctly!
SOLUTION
Upgrade the software to a newer version.
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12) What are the settings to allow the data in the edit field box to automatically submit the data for printing without requiring the user to click the "submit" button?
You want to insert some data in the Edit field and print without pressing any button. Unfortunately, this is not possible. You should use at least one button to confirm the action (Print). So, the only way is to enter the data and simply press "Enter".
SOLUTION
To achieve this you should set a button on the form:
Button Properties / Actions tab: add action - Print label Button Properties / Advanced tab: tick on the check box "Default". If selected, button has default property set. This means, that if you press <ENTER> key anywhere on the form, it will be interpreted as clicking this button. Please note, only one button on the form can have set a Default button.
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13) Label Gallery runs in demo mode after installing Windows XP Service Pack 2 and updating the Aladdin hardware key device driver on Windows Update website?
Label Gallery is compatible with Windows XP Service Pack 2. No extra modifications are necessary to be applied to the system. The functionality of Label Gallery software remains untouched.

However, when Service Pack 2 is installed on the computer and you run Windows Update, the service can find the update for the Aladdin hardware key version 5.11. This is the hardware key that Label Gallery software uses for software protection on some markets. If you choose to install this update, the hardware key will stop working. Microsoft Windows Update does not contain proper ID for the driver. The hardware key is installed as 'Aladdin Knowledge Systems Key 00' and not as 'Aladdin Knowledge Systems Key'. Both Microsoft and Aladdin companies are aware of the problem and are working on its resolution.

For normal operation Label Gallery software requires the hardware key driver version 4.95 to be present, it will not work with version 5.11. On the other hand you need the version 5.11 to be installed so Windows Update service will not prompt you for the update.
WORKAROUND
Do not install the update to Aladdin Knowledge Systems key from Windows Update. This is an optional hardware update, not necessarily important for the system. Select the option 'Hide this item' and it will not be available for you any more. If you have already updated the driver to new version and Label Gallery does not function any more read on.
SOLUTION
Download and install the updated device driver. It is available from Aladdin website.
1. Remove the device 'Aladdin Knowledge Systems Key 00' from list of device on your computer. Double click the icon System in Control Panel. Go to Hardware tab and click on the button Device Manager. Select the device 'Aladdin Knowledge Systems Key 00' and delete it.
2. Download the hardware key device driver version 4.95. Run the downloaded application and follow on-screen instructions to install the device driver.
3. Download the updated hardware key device driver version 5.11. This one is a newer installation than the one offered through Windows Update service. Unpack the ZIP file to a temporary location. Select Run command from the Start menu, browse to the location of the extracted files, point to the HASPDIST.EXE and and then install the device driver like this:

HASPDINST.EXE /i
4. You will have two device drivers installed for the same hardware key. Version 4.95 for Label Gallery software and version 5.11 for Windows XP SP2.
Note: If you are having troubles installing the device driver following the steps 2. and 3. above, first try to remove the existing (partially installed) device drivers.
SOLUTION
Download and install the updated device driver. It is available from Aladdin website.
1. Download the command-line utility HINSTALL.EXE then run it like this:

HINSTALL.EXE /r
2. Download the command-line utility HASPDINST.EXE, extract the ZIP file to the temporary folder then run the utility like this:

HASPDINST.EXE /r
In both cases you will remove the partially installed HASP device driver, so the computer is ready for the fresh installation. Reboot the computer if prompted to do so.
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14) I have troubles running the client for Label Gallery TruePro Network. It complains that there is no license available or Label Gallery system databases cannot be accessed.
The license is always occupied by Label Gallery Plus application. Whenever the label is designed or printed, the license is occupied. Even when you run GalleryForm or GalleryWatch on their own, the license is still taken because Label Gallery Plus is also running in the background. Its icon is not visible, but it is listed in processes in Task Manager.

Please follow the check-list below and make sure your system complies with it.
1. The user that is currently logged in needs to have full permissions (read, write, modify and delete) to the Label Gallery System folder on the server. All other folders can be accessible in read mode. The location of this folder usually is \\Server\Label SGallery\System.

Please check the following:

  • The Label Gallery user has full access permissions to files in the System folder
  • The files in the System folder are shared to the Label Gallery user in full mode.
  • The files in the System folder do not have 'read-only' attribute set.
2. If you have Label Gallery server part installed on some domain server computer and are running Label Gallery client under some non-domain user, you might have troubles accessing the license information from the Label Gallery server (it depends on your access permission policy to the server).

There are two workarounds:

  • Run Label Gallery client under a domain user (with access to the domain server).
  • Enable the guest account on the domain server.
  • Open Start -> Settings -> Control Panel -> Administrative Tools -> Computer Management. Select Users from Local Users and Groups. Open properties of the Guest account and enable it.
  • If you are running License Manager on some client, the license will still be occupied, even if Label Gallery Plus is not running. License Manager also takes one license.
  • If you use Novell Netware, make sure that you have enabled support for long filenames.
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15) GalleryWatch does not work in service mode. The triggers do not run.
Please follow the check-list below and make sure your setup complies with them.
1. The user that is used to run GalleryWatch in service mode must have the administrative rights on the system (it does not matter if the user is local or domain user).
2. Before starting GalleryWatch in service mode for the first time, you need to set up parameters in the Service Preferences in GalleryWatch (Options -> Preferences).

  • Open the Services dialog box from Control Panel (Start -> Settings -> Control Panel -> Administrative Tools -> Services).
  • Go to tab "Log on" and re-enter the same password as entered in Service Preferences in GalleryWatch application.
  • Click Apply button.
  • Go to tab "General" and start the service by clicking the Start button.

This procedure is required only for the first run in service mode. After that GalleryWatch user-interface application can be used to start and stop the service mode.
3. Avoid using 'Local System account' as the user running GalleryWatch in the service mode. Always select one existing local or domain user under which user account will run GalleryWatch. The 'Local System account' is not associated with any Windows user account and has limited access permissions to the network folders or even to the local folders.
The 'Local System account' might not have the appropriate access rights to the licenses on the Label Gallery network server. It is also questionable if you will be able to access the labels stored on the network folder.

If you still want to run GalleryWatch logged on as 'Local System account', make sure you will let the user Guest have full rights to the folder with Label Gallery licenses. That's how the 'Local System account' will access the server.

If not sure what to do, start with the real user account, do not use 'Local System account'.

4. GalleryWatch in service mode will run in the DEMO mode, if the user used in the service mode has never run Label Gallery Pro on this computer. This can be noted in the GalleryWatch log file, if you have it enabled. When GalleryWatch is run in such set-up, the first entry in the log file reads "Service start DEMO".

To solve this problem, log into Windows system as the user you are using in the service mode and then start Label Gallery Pro. This action ensures that proper values are entered in the Windows registry for this user.
5. Whenever you are changing the properties of the triggers in GalleryWatch (running in the service mode), you need to stop and then start the GalleryWatch service.
6. Whenever you decide to run GalleryWatch in service mode, log on as the same Windows user and start trigger checking at least once before the real production takes place and thus verify, if everything operates OK.
7. When you run GalleryWatch in service mode on the same computer where Label Gallery server is installed, GalleryWatch will run in the demo mode. GalleryWatch in service mode starts before the system has mapped the drives and Label Gallery licenses are not available.

Currently (version 2.0.3) there is no solution available for this case. The fix will be available in the next version of Label Gallery software. For now, you have two workarounds:

  • Do not run GalleryWatch in service mode on the server computer (use normal mode).
  • Run GalleryWatch on some other computer.
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16) I have multi-lingual label designed. When I open it and modify some label or printer settings, a series of question marks appear as content for the elements instead of the multi-lingual text.
From version 2.0.3 onward Label Gallery is Unicode-aware application. Multi-lingual contents can be used in the same text element and different code-pages for the fonts can be used with the same element. Previous versions handled more languages and code-pages on the label differently. Each text element could be formatted in only one code-page at that time.

If the label created in pre-2.0.3 version uses text elements, which fonts are not formatted in the current system code-page, Label Gallery 2.0.3 will make the text conversion upon the label opening. The regular characters will be encoded into the Unicode formatting, based on the character set of the font that is used with the text element.

This should be done only once, when the label is opened. Unfortunately the same conversion is done for the second time whenever you edit such element, when you switch to some other printer on the label or when you change the printer properties. The second conversion will convert the text contents to question marks. The original content is lost.
WORKAROUND
Open the label in Label Gallery Plus. The conversion is done correctly and you can see the proper contents in the text elements. Then save the label and close it. Unicode formatting will be correctly saved into the label. Upon another label opening no additional conversion is done and you can normally use the label.

SOLUTION
Upgrade to Label Gallery version 2.0.3 or newer.
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17) Can I run Label Gallery 3 and Label Gallery 2 on the same computer?
Yes, you can. Label Gallery 2 and 3 were specially developed to run along the previous generation of Label Gallery software. Label Gallery 3 is installed in its own folder and uses a different system components than Label Gallery 2 so they can safely co-exist on the same computer.

If you are solution provider, this functionality will prove to be very successful as you can still maintain the label printing solutions built with the Label Gallery 2 software.
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18) I have Label Gallery 2 installed. How do I upgrade to Label Gallery 3?
Label Gallery is software that has reached 3rd generation. Unlike earlier releases, Label Gallery v2 and v3 can be installed on the same computer that already has previous versions installed.

With this in mind, the upgrade from v2 to v3 is smoother. You can install and use Label Gallery v2 on the same computer with Label Gallery v3 and run them all at the same time.

The upgrade procedure for standalone Label Gallery editions:

Install Label Gallery v3 on the same computer with Label Gallery v2.
Run Label Gallery v3.
It will run in the DEMO mode. You have to upgrade the Label Gallery license on the computer.
If you have a hardware key: Follow the hardware key upgrade instructions from the sheet of paper enclosed in the upgrade package.
If you have a software key (serial number): Follow the software key upgrade instructions from the sheet of paper enclosed in the upgrade package.
Label Gallery v3 will run normally.
Make sure the labels, forms, pictures and databases you use in Label Gallery v2 are accessible to Label Gallery v3 software.
If you use global variables on your labels, copy the file GLOBALS.TDB from Label Gallery v2 System folder into Label Gallery v3 System folder.

The default Label Gallery v3 System folder is:
C:\Documents and Settings\All Users\Application Data\Sato\Gallery 3\System

The default Label Gallery v2 System folder is:
C:\Documents and Settings\All Users\Application Data\Sato\Gallery 2\System


If you have defined custom check-digit algorithms, copy the file ALGO .DEF from Label Gallery v2 System folder into Label Gallery v3 System folder.
Printing log file from Label Gallery v2 file cannot be simply used in Label Gallery v3. The database structure has changed. The recommendation is to start with the empty log file.
When transition to Label Gallery v3 is completed and you have verified that your existing label-printing solutions can be accessed from Label Gallery v3, you can uninstall Label Gallery v2. Do leave the old software installed if you want to be able to support your customers with older version of Label Gallery software.

The upgrade procedure for Label Gallery TruePro Network edition:

Install Label Gallery v3 (server part) on some server computer. You can use the server computer where the current Label Gallery v2 is installed, or some other computer.
If you will use the server computer with current Label Gallery v2, make sure you install Label Gallery v3 into some other folder.
Install Label Gallery v3 client on the workstation.
Remember, Label Gallery v3 client can be installed on the same computer, where you have Label Gallery v2 already installed.
Activate your Label Gallery v3 server installation and client installation. Follow the network activation instructions from the sheet of paper enclosed in the upgrade package, or refer to the Quick Start Guide.
Make sure the labels, forms, pictures and databases you use in Label Gallery v2 are accessible to Label Gallery v3 client.
If you use global variables on your labels, copy the file GLOBALS.TDB from Label Gallery v2 System folder into Label Gallery v3 System folder. The System folders for v2 and v3 are accessible in the folder, where you have installed Label Gallery v2 and v3 server installation.
If you have defined custom check-digit algorithms, copy the file ALGO .DEF from Label Gallery v2 System folder into Label Gallery v3 System folder.
Printing log file from Label Gallery v2 file cannot be simply used in Label Gallery v3. The database structure has changed. The recommendation is to start with the empty log file
When transition to Label Gallery v3 is completed and you have verified that your existing label-printing solutions can be accessed from Label Gallery v3, you can uninstall Label Gallery v2. Do leave the old software installed if you want to be able to support your customers with older version of Label Gallery software.
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19) GalleryWatch does not process the JOB trigger file when you set a trigger to delete the file. The error message is "Error processing job file - Error opening job file".
You have set up GalleryWatch --middleware integration module-- to monitor changes in JOB files in some folder. GalleryWatch is set up to monitor a folder for set of JOB files, not just individual JOB file. The JOB files contain GalleryCommands, batch commands to control label printing using Label Gallery Plus as the print engine. GalleryWatch detects the change in the timestamp of JOB files and sends the files to Label Gallery print engine.

You also enable the option Delete the trigger file in trigger options (Trigger Properties dialog box -> File tab -> Execution Options button -> Delete the trigger file), the trigger file will be deleted, when the its processing is finished.

But printing fails.

GalleryWatch reports an error in the log pane. The error is:

[ 8/9/2006 9:20:06 AM] Trigger: 1 - Trigger was executed at 8/9/2006 9:20:06 AM. File which executes the trigger is "D:\Jobs\ LINE1.job"
[ 8/9/2006 9:20:06 AM] Trigger: 1 - Action: Run job. - Job file "D:\Jobs\ LINE1.job".
[ 8/9/2006 9:20:06 AM] Trigger: 1 - Print thread action : Run job. - Error processing job file ! Error occurs at processing job file: "D:\Jobs\ LINE1.job" Print server error message: Error opening job file !

The error message "Error opening job file" comes from the print engine, not from GalleryWatch. You can see the error message origin looking at the log pane ( Print thread action specifies print engine as the author). The print engine does not find the JOB file for printing. Apparently JOB file was deleted before it could be used by the print engine.

GalleryWatch is multi-threaded application and can accept many simultaneous incoming connections, several triggers can execute at the same time. GalleryWatch processes the incoming data:

The trigger gets an ID number.
GalleryWatch creates internal job requests for printing.
The request for printing is put on the queue list (FIFO).
When the available print engine is idle, it will be assigned with the request from the queue. However, if the original JOB file was already deleted, the error " Error opening job file" will occur.
SOLUTION
You can still delete the trigger file, but you must modify the actions for your trigger. Your list of actions contains the action "Run JOB". Because you monitor set of JOB files in some folder, you already use the internal variable TriggerFileName as the JOB filename. The variable TriggerFileName contains the real name of the JOB trigger file that actually changed. However, GalleryWatch deleted the original trigger file as soon as the trigger was processed (and request for printing put on the queue list).
Do not use internal variable TriggerFileName. Instead use the internal variable DataFileName. Whenever a trigger file is detected GalleryWatch always creates a temporary backup of the trigger file. The internal variable DataFileName points to the folder and filename of the backup trigger file.

As long as the request for printing is active in the queue list, the backup trigger file exists in the file system. When the print engine completes printing of the JOB file, the backup trigger file is removed.
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20) I have multi-user license for Label Gallery TruePro Network. Is it possible to obtain a backup license for situation if my license server becomes offline?
Label Gallery network license purchased from version 2 provides a possibility to define a secondary (backup) license location for situations when the primary license server becomes inaccessible. In such event the secondary server becomes active, distributes the licenses to Label Gallery clients and ensures the continuance of regular label-printing operations. The feature of ‘Primary/Secondary license location’ is part of a regular Label Gallery Network license.

How does it work?

If you want to use the Primary/Secondary license location, make sure to specify both locations when you install the server part of Label Gallery Network software. Then you install Label Gallery client and activate the Label Gallery software. During the activation you will be prompted to confirm the primary and secondary license location you have defined during the server part installation. At this stage Label Gallery server is successfully installed/activated on both (primary and secondary) license locations.

Label Gallery software stores some settings in the System folder. By default, the System folder is available on the license server and shared among all Label Gallery clients. When the primary server is offline, the Label Gallery clients will try to connect to obtain the license from the secondary server.

When the primary server is back online, the synchronization of data from primary and secondary locations takes place:
1. USER DATABASE
SettingsDB.mdb All changes made in the user management are synchronized between primary and secondary server. Synchronization is performed at next Label Gallery client startup.
2. STOCK DATABASE
StockDB.mdb All changes made in Stock management are synchronized between primary and secondary server. Synchronization is performed at next Label Gallery client startup.
3. LOG FILE
LogDatabase.mdb Log file of printing events is not synchronized!
4. GLOBAL VARIABLES
Globals.tdb The list of global variables and their values is not synchronized!
If the described primary/secondary feature described is not acceptable and you require an additional Label Gallery Network license for backup purposes, such secondary license is available. For more details please contact your nearest SATO office or reseller.
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21) I want to import my labels from SegSoft Dynamic to Label Gallery 3. After the import, the result is very different from the original.
You can download the patch file. The following are the instructions to download the patch file for Label Gallery 3:
1. Download the patch file attachment which contains two DLL files ("bareng.dll" and "ngood.dll". 
Patch files download
2. Copy the two DLL files and paste it in the directory C:\Program Files\SATO\Gallery3\bin\
This will overwrite the existing two DLL files.
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22) Label Gallery 3.1 cannot run. The error message is "DLL file modified. Application closed!"
LG products include protection, which assures that their components are authentic. As of version 3.1, we included a digital signature to all executable modules and LG is verifying the validity of the digital signature. The digital signature used to sign LG executable files will expires on April 8th, 2009, which will result in LG software NOT running after April 8th.

To solve the problem, there are two download alternatives:
1. Permanent solution (recommended): Upgrade to latest LG 3.2 build

Free upgrade to LG 3.2, which will provide a permanent solution.
With this, you will receive the latest version of LG.
Please visit nearest reagion web site from SATO Global Web for downloading latest version Label Gallery.

What's new in LG 3.2 
eHelp for upgrading from LG3.1 to LG3.2
2. Temporary solution: Download patch

A patch update, which provides a temporary solution, will be effective until April 6th, 2012. It updates LG with a component, signed by a new digital signature. 

Download
Label Gallery Patch Installation Notes
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