Commitment to Product Creation


Quality Assurance Policy

Based on SATO's motto of "Ceaseless Creativity" and under our Basic Management Policies, SATO provides customer oriented products, establishes Quality Management Systems and carries out continuous improvement, always pursuing a higher level of customer satisfaction.

Product Development

SATO has been developing products in line with global changes and requirements in accordance with the spirit of "Ceaseless Creativity”. To respond to the needs of our customers, we focus on the details of our products and aim to create goods using our strong technological capabilities. We offer a rich variety of products geared for use in the different industries, including: manufacturing, healthcare, retail, and food processing.



Quality Assurance
At SATO, we use a fluorescent X-ray measurement system to check whether our products are contaminated with harmful substances such as lead, mercury, and cadmium. We also guarantee that our consumable products such as labels and ribbons meet quality requirements. We make use of the original equipment we developed ourselves to ensure the quality of the products we provide to our customers.
Fluorescent X-ray
measurement system

 


Support System

We have established a support system to meet customer expectations. We prevent issues and help ensure stable operation of our products, systems, and equipment. To enhance our maintenance services, we help our customer engineers (CE) improve their skills through our own educational training programs.





Purchasing Center

At the Purchasing Center, we use evaluation cards to audit and select suppliers. We make it mandatory for our suppliers to submit procurement charts every year to ensure stable supplies to our customers. We procure materials in a way that prevents raw materials and components being contaminated with harmful substances (in compliance with the RoHS Directive).

Telecommunication (TC) Center 

At the TC Center – our contact center exclusively for accepting orders – our highly experienced staff provide support to our customers by accepting orders for consumables, arranging delivery, and providing them with the latest information. We have also established a system to accept orders via the internet for greater customer convenience.

ISO9001 Certification

The certification we have achieved under ISO9001 is evidence of the high quality and service standards we provide to our customers.

Site or Subsidiary Name Location
SATO HOLDINGS CORPORATION
Production facilities in Japan:
・Production Headquarters, SATO CORPORATION
・R&D Headquarters, SATO CORPORATION
・Sales Headquarters, SATO CORPORATION
・Corporate Planning Div., SATO CORPORATION
・PS System Management Group, SATO HEALTHCARE COPORATION
・SATO IMPRESS CO.,LTD.
Japan
SATO MALAYSIA ELECTRONICS MANUFACTURING SDN. BHD. Malaysia
SATO VIETNAM CO., LTD. Veitnam
WUXI SONGXING ELECTRONIC CO., LTD. China
ARGOX INFORMATION.CO., LTD. Taiwan
SATO ASIA PACIFIC PTE. LTD. Singapore
SATO AUTO-ID(THAILAND) CO., LTD. Thailand
SATO NEW ZEALAND LTD. New Zealand
SATO UK LTD. United Kingdom
Okil-Holding, JSC Russian Federation
PRAKOLAR RÓTULOS AUTOADESIVOS LTDA. Brazil
ACHERNAR S.A. Argentina